This store's name says it all. Here you'll find everything from geeky school-band instruments (and a host of instructors expert in their use) to pro gear that would do Van Halen proud. What you won't find is superstore attitude. According to Gary Patterson, who owns the business with four of his family members, "90 percent of our customers walk in and say, 'Man, I went over to such-and-such and couldn't get one person to help me. And when they did, they just wanted to sell me something more expensive than I needed because they work on commission.'" By contrast, Universal focuses on selling what its customers need and sticking to their budgets.