Family Un-Friendly - North Woods Inn:
It had been over 12 years since I had been to North Woods Inn. Residing in Colorado since the early 70's, growing up, my family frequented the North Woods Inn (at it's previous location: on the West side of Santa Fe where Hudson Gardens is today). As a child, my siblings and I especially enjoyed eating the peanuts and being able to drop the shells on the floor! Through the years, we had many a special meal at the Inn with relatives, family friends & their children, etc. That's what makes this current review difficult to write.Sunday evening my family had plans to go to dinner with my mother. My mom suggested going to the North Woods Inn. She knew her granddaughters would get a kick out of it (peanut shells on the floor, after all!), and it had been so many years since we had been to the Inn.
We arrived at the restaurant shortly before 5pm. We were politely greeted by a young hostess and our party of 5 (3 adults; 2 kids - ages 4 & 2) were seated within 3 minutes. After being seated (we were at the first table situated at the entrance of the dining room), I popped quickly back up to the waiting area in the bar to grab some peanuts for the girls for "shells on the floor!" A white haired woman (I found out later this woman was the Owner/Manager) abruptly said "No,no,no!" as I was walking back to my table -- then another waiter next to her quickly stated that they don't allow peanuts in the dining room. It was a bummer, but hey, no problem. (I guess things had changed!)
Back at our table, our waiter was very friendly and efficient. He took our drink order promptly and kindly asked if I needed kid's drink glasses for our two girls' waters, which we did. After bringing our drinks, he took our dinner order and we were on our way to waiting for what we hoped would be a delicious meal.
Unfortunately, that's where our experience made a turn for the worse. Our 2 year picked up her spoon, and decided that now she wanted to tap her plate. After (maybe) 4 loud taps, I was on it, and quickly put my hand on her plate, catching her spoon and saying "No, we do not tap on plates!" This had no sooner left my lips when the white haired lady was at our table; grabbed my 2 year old's plate and stated "If you can't stop, then we will just take your plate from you." She left our table as quickly as she had stopped and I was left looking at my mom & husband wondering what just happened? We gave our 2 year old another plate (which she did NOT tap on) and when the lady returned past our table, I asked her to please not speak to my child like that again. To this she replied "Well, if you can't keep your child from banging on the plate, I will take it away again." My mom then stated "That's rude!", and the white haired lady replied to my mother "Well, it's rude to our other customers to have her tapping on her plate. And if she does it again, I WILL come and take her plate again." My husband then asked to see the manager, and the white haired lady replied "That's me." At this point, my two year old has started to cry, so I picked her up to soothe her and quickly took her away from the dining area.
My 2 year old and I were in the bar area (by the restroom entrance) for only a few minutes when I see my mom, 4 year old, and husband walking towards the front door of the restaurant. Grateful that we are in unspoken consensus to leave, I quickly walked back to our table to make sure we didn't forget anything. My husband followed me and remarked to the Owner/Manager (who was now standing at the end of the bar) that "This is a horrible way to run a business." To this, the Owner/Manager replied "I am sorry you feel that way, Sir" (What??? Now she is polite???). Please also know that obviously, before the encounter with the Owner/Manager (& our subsequent leaving the restaurant), we had been drinking our drinks (2 sodas, a glass of wine, and waters). Upon leaving, my husband did give his credit card to our waiter and was told we did not have to pay.
Unfortunately, due solely to the Owner of this establishment, our experience at North Woods Inn was as follows: Horrible, uncomfortable, shocking. Obviously, we will never return and will be sharing our experience with as many people as we can -- free negative advertising courtesy of THIS Mom, Dad, and Grandmother.