Reader: People Tip Poorly Because They Can

No servers, no tipping at Zoe Ma Ma in Denver — but an optional fee.
No servers, no tipping at Zoe Ma Ma in Denver — but an optional fee.
Danielle Lirette

Unlike at the original Boulder location, the Denver outpost of Zoe Ma Ma, a downhome Chinese-food concept that Gretchen Kurtz just reviewed, includes an optional 15 percent "Sustainability Initiative Fee" on all tabs. Owner Edwin Zoe says the fee helps him pay his employees a living wage. But the concept has been fodder for plenty of comments, including this from Chris: 

I am a 20 percent tipper, so for me I save money. I also have worked in the service industry for twenty years, and can tell you first-hand that even with excellent service, attitude and product, people still tip poorly because they can.

Would you tip — or pay a "Sustainability Initiative Fee" — at a restaurant like Zoe Ma Ma, that does not have servers? What percentage do you generally tip? Do you think most people tip below what they should?

Use Current Location

Related Locations

miles
Zoe Ma Ma

2010 10th St.
Boulder, CO 80302

303-545-6262-1

www.zoemama.com

miles
Zoe Ma Ma

1625 Wynkoop St.
Denver, CO 80202

303-545-6262-2

www.zoemama.com


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