Reader: Uneducated diners perpetuate uneducated service
Desserts, like most of the food at Charcoal, are excellent. The service? Not so much.
Dozens of readers provided their own answer to that question.
I have eaten at some fantastic restaurants around the world, I've spent 25+ years in BOTH FOH and BOH, most of that time in Denver working for some of the best in the biz (both then an now) I am the Chef/Owner of my own restaurant and host weekly FOH training/education classes... I would like to believe my service is solid as my reviews lead me to believe, but at the end of the day, the problem is universal, or at the very least nationwide. It stems from the expectations of both diners and owners, and the "everyone is a critic" type of online media/social networking... The restaurant business has changed, more people eat out and the labor pool gets more and more slim. I can honestly say, I had spent 10+ years as a professional fine dining server before working for Kevin Taylor and learning that I didn't know the first thing about service. There is just simply not enough education because there are not enough sources for education.
The Irony is I can give you examples of long since shuttered restaurants which had service/food/value all in their favor, and the general public wouldn't support them over the hyped media darlings with a trendy chef and virtually no service. I completely agree (for the 1st time ever) with Laura, but simply want to state that the lack of educated diners supporting the lack of educated service will continue to perpetuate this "trend" as it is simply more expensive to "do it right", and the ones who are trying to, are few and far between, as a 25+ year lifer, trust me on this!
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