Reader: Yelp is a "fake crock!"

Wanda James, who owns 8 Rivers Cafe with her chef/husband, Scott Durrah, isn't the only entrepreneur upset with the Yelp review filter. A couple of other restaurateurs have weighed in on Laura Shunk's story about her campaign against Yelp, including Leo: I would love to join a class action lawsuit...

By Patricia Calhoun

May 4, 2011

[
        {
          "name": "Air - MediumRectangle - Inline Content - Mobile Display Size",
          "component": "12017618",
          "insertPoint": "2",
          "requiredCountToDisplay": "2"
        },{
          "name": "Editor Picks",
          "component": "17242653",
          "insertPoint": "4",
          "requiredCountToDisplay": "1"
        },{
          "name": "Inline Links",
          "component": "18838239",
          "insertPoint": "8th",
          "startingPoint": 8,
          "requiredCountToDisplay": "7",
          "maxInsertions": 25
        },{
          "name": "Air - MediumRectangle - Combo - Inline Content",
          "component": "17261320",
          "insertPoint": "8th",
          "startingPoint": 8,
          "requiredCountToDisplay": "7",
          "maxInsertions": 25
        },{
          "name": "Inline Links",
          "component": "18838239",
          "insertPoint": "8th",
          "startingPoint": 12,
          "requiredCountToDisplay": "11",
          "maxInsertions": 25
        },{
          "name": "Air - Leaderboard Tower - Combo - Inline Content",
          "component": "17261321",
          "insertPoint": "8th",
          "startingPoint": 12,
          "requiredCountToDisplay": "11",
          "maxInsertions": 25
        }
      ]

Wanda James, who owns 8 Rivers Cafe with her chef/husband, Scott Durrah, isn't the only entrepreneur upset with the Yelp review filter. A couple of other restaurateurs have weighed in on Laura Shunk's story about her campaign against Yelp, including Leo:

I would love to join a class action lawsuit against Yelp. They filter out positive reviews for my restaurant. Their explanation just doesn't fly. Negative reviews by individuals with just 1 or 2 other posts are on my business page. Positive reviews by people with several reviews are filtered. One of my regular customers has 13 reviews for various restaurants but his positive review is filtered from my business page. Reviewers filtered on my page are not filtered on other business pages. Their process does not make sense. What it does is filter out my 4 and 5 star ratings and brings my overall rating down. This is unfair and is bad business practice. I've discouraged ALL my customers from using Yelp and have removed the link to Yelp from my website. They are a fake crock!

Follow @CafeWestword on Twitter

KEEP WESTWORD FREE... Since we started Westword, it has been defined as the free, independent voice of Denver, and we'd like to keep it that way. Your membership allows us to continue offering readers access to our incisive coverage of local news, food, and culture with no paywalls. You can support us by joining as a member for as little as $1.

Patricia Calhoun is editor-in-chief of Westword, the alt-weekly she co-founded in September 1977. She’s been inducted into the Colorado Press Association Hall of Fame, the Association of Alternative Newsmedia Hall of Fame and the Colorado Restaurant Association Hall of Fame. She’s also received dozens of local, state and national awards for writing, including first place for feature writing and first place for column writing with the Society of Professional Journalists. Patricia is a weekly commentator on Colorado Inside Out, PBS 12's public affairs roundtable, which has won two Emmys.

Contact: Patricia Calhoun

Follow:

Facebook: patricia.calhoun.927