When Jason Barrett took over as CEO of the
Rio Grande restaurant group in the summer of 2011, he pulled all of his kitchen managers into a room and flashed them excerpts of reviews from Yelp, Tripadvisor and Urbanspoon. "They were mediocre at best, and in some ways, they were downright critical of the food," he says. "They were complimentary of the margaritas and atmosphere, of course, the other two areas of our triumvirate. But I asked, 'Are we satisfied with our food reputation?'" The answer was a resounding no.
Continue reading Laura Shunk's Rio Grande Mexican Restaurant review.
Photos by
Mark Manger.