Frontier takes off for its 25th year of service.Tomas Del Coro at Flickr
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2003: The animals arrive Frontier’s early successes allowed it to invest in one of Colorado’s classic ad campaigns — and it hit big nationwide, too. The animals on the ads matched up with the animals portrayed on the tails of the planes themselves, and passengers loved them both. The commercials were clever, and adults and kids alike enjoyed talking about which animal was on the tail of their plane. It was perhaps the best era of Frontier, and it would last for a few animal-filled years.
2008: Bankruptcy and acquisition Only a year after the U.S. Department of Transportation named Frontier a “major carrier,” the company found itself in serious financial trouble because of a disagreement with its credit card processor. It entered into Chapter 11 bankruptcy protection in order to reorganize and protect itself from “severe restraints on Frontier’s liquidity.” It must have worked: By that November, the company reported its first profitability in months. And that in turn made the company ripe for acquisition by Republic Airlines in 2009.
2009: The animals are endangered Republic’s acquisition had serious ramifications: Not only did much of the organization move to Indiana, but much of the company identity was suddenly called into question, including the massively successful “whole other animal” commercials. To be fair, even successful ad campaigns eventually end. (Just ask Mr. Whipple, who no longer squeezes the Charmin, or the chihuahua that can’t legally vocalize his “quiero” for Taco Bell, or the Budweiser frogs who now share an efficiency apartment in Miami and make their living croaking for small change on the boardwalk.) Jack, Griz, Charlie, Flip and friends were almost forcibly retired when Republic acquired the company, and there was even some talk that the Frontier name itself might disappear. In the end, outcry from employees and fans both local and national saved the anthropomorphic beasts…and the Frontier name was retained, too.
2010: Undercover boss In a move that was presumably designed to recapture some positive press after a few years of not-so-great publicity, then-CEO Bryan Bedford was on one of the season two episodes of the reality TV show Undercover Boss, in which he learned humility by being trained by some of his lowest-paid employees...and also the lesson that the free chocolate-chip cookies Frontier offered on every flight were significant and important and part of who it was — and wanted to be — as a carrier.
2012: Goodbye, cookies Frontier cut the cookies just over a year later, which means that the lesson CEO Bedford took from Undercover Boss was more along the lines of “Holy shit, it sort of sucks not being the CEO.” It wasn’t a popular move, but it was only the beginning of some serious belt-tightening.
2014: Ultra low-cost…plus fees The huge change in Frontier’s business model came in 2014, when it stopped trying to directly compete with Southwest Airlines and instead chose to go head-to-head with no-frills carriers like Spirit and Allegiant. The move cut flight prices by an average of 12 percent, and Frontier started charging for things that had previously been included in the cost of a ticket, like seat selection, non-alcoholic beverage service and carry-on bags. The move frustrated longtime customers of the airline, who’d been used to a different level of service. Prices might have been lower for some, but Frontier was still ripe for ridicule.
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Teague Bohlen is a writer, novelist and professor at the University of Colorado Denver. His first novel, The Pull of the Earth, won the Colorado Book Award for Literary Fiction in 2007; his textbook The Snarktastic Guide to College Success came out in 2014. His new collection of flash fiction, Flatland, is available now.