Many Denverites have personal memories of the station's years as the city's proud civic gateway; others, who are younger, yearn for a chance to earn such memories of their own. These sentiments underlie the technical planning and number crunching around the station, fueling passionate excitement — as well as feisty disagreements — about the redevelopment. "Everybody has a crazy story about the building," says Utter, who says the first time she ever saw snow was while riding a train into Union Station. "It's just amazing how deeply people care about what happens to it. I think that's really a mandate to invest in it and do it right."