As general manager of the Colorado Theatre Guild, Gloria Shanstrom maintains the group's website, stays in touch with companies around the state and administers the annual Henry Awards, among many other tasks. Wearing a second hat, she does publicity for several Colorado companies, providing perhaps the most competent and reliable service around. But her work is about much more than paperwork and administration. Shanstrom networks tirelessly; gives smart, disinterested advice; reaches out to new companies and if necessary helps them polish their image; attends dozens of shows; celebrates happy events with theater people, and grieves with those who've sustained losses. She soothes myriad frayed nerves and calms inflamed egos. Theater in this town would be far poorer without her.