Dozens of readers provided their own answer to that question.
I have eaten at some fantastic restaurants around the world, I've spent 25+ years in BOTH FOH and BOH, most of that time in Denver working for some of the best in the biz (both then an now) I am the Chef/Owner of my own restaurant and host weekly FOH training/education classes... I would like to believe my service is solid as my reviews lead me to believe, but at the end of the day, the problem is universal, or at the very least nationwide. It stems from the expectations of both diners and owners, and the "everyone is a critic" type of online media/social networking... The restaurant business has changed, more people eat out and the labor pool gets more and more slim. I can honestly say, I had spent 10+ years as a professional fine dining server before working for Kevin Taylor and learning that I didn't know the first thing about service. There is just simply not enough education because there are not enough sources for education.
The Irony is I can give you examples of long since shuttered restaurants which had service/food/value all in their favor, and the general public wouldn't support them over the hyped media darlings with a trendy chef and virtually no service. I completely agree (for the 1st time ever) with Laura, but simply want to state that the lack of educated diners supporting the lack of educated service will continue to perpetuate this "trend" as it is simply more expensive to "do it right", and the ones who are trying to, are few and far between, as a 25+ year lifer, trust me on this!
Post your own comment below, or join the heated conversation on service in Denver restaurants already under way here.
Keep Westword Free... Since we started Westword, it has been defined as the free, independent voice of Denver, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Denver with no paywalls.