You scream, I scream, plenty of people are screaming over this story... See also: What's the scoop on the skimpy sampling at Nuggs?
Says Michael:
Obviously Gretchen is one of those people that won't just get the fuck out of the way and make a decision so I can order my ice cream.Says Christine:
A business is only as good as the people who represent it. There are too many choices out there to go somewhere that doesn't have the proper customer service acumen. Why didn't the owner instill the importance of customer service in that employee?Says lorenzo463:
That was a lame thing for an employee to say, and that's coming from a guy who never asks for samples, especially on a Friday night when there is a line out the door, because frankly there are worse things in the world than eating homemade ice cream containing coconut that wasn't quite as toasty as I'd hoped it would be.What do you consider the right policy regarding free samples? For dealing with employees who don't follow store policy? And when our Cafe critic encounters what she considers bad service, should we report it?
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