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Don't expect to reach an actual person at the Denver Newspaper Agency before 6 a.m. anymore

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Although the current economic woes are negatively impacting plenty of industries, they're striking old-technology media firms with special vengeance. As such, most firms are trying to cut costs in ways that are meant to be invisible to most, but not all, customers.

Case in point. The Denver Post and the Rocky Mountain News pledge delivery to subscribers by 5:30 a.m. -- and that's important to me, since I'm usually out of the house by 6 a.m. Since Tuesday, however, my copies have been late, and this morning, I finally decided to call and complain, as I've done over the years when glitches have arisen. I dialed the circulation line as usual, declining to push buttons on the automated system because I've gotten better service when talking to an operator. I was then put on hold, during which a recording told me about an upcoming "economic stimulus sweepstakes" that will offer prizes up to $75,000! Then, a second recording popped up, informing me that the switchboard hours now begin at 6 a.m. before cutting me off.

The result? People with delivery issues must wait longer than before to speak to a human being. It's a reasonable trim -- but also another grim sign of the times.

Keep Westword Free... Since we started Westword, it has been defined as the free, independent voice of Denver, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Denver with no paywalls.

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Join the Westword community and help support independent local journalism in Denver.


Join the Westword community and help support independent local journalism in Denver.