Denver Post outsources 29 call center jobs to Honduras as affiliate ends "horrible experiment"

Last week, media writer Jim Romenesko reported about a Michigan newspaper that ended what its editor termed a "horrible experiment" with overseas outsourcing of its call center, and credited parent company CEO John Paton with pulling the plug. Days later, the Denver Post, the largest daily in Paton's stable, has shipped 29 call-center jobs to Honduras. Why? It's a long story.
KEEP WESTWORD FREE... Since we started Westword, it has been defined as the free, independent voice of Denver, and we'd like to keep it that way. With local media under siege, it's more important than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" program, allowing us to keep offering readers access to our incisive coverage of local news, food and culture with no paywalls.
Michael Roberts has written for Westword since October 1990, serving stints as music editor and media columnist. He currently covers everything from breaking news and politics to sports and stories that defy categorization.
Contact: Michael Roberts