Media

Denver Post outsources 29 call center jobs to Honduras as affiliate ends "horrible experiment"

Last week, media writer Jim Romenesko reported about a Michigan newspaper that ended what its editor termed a "horrible experiment" with overseas outsourcing of its call center, and credited parent company CEO John Paton with pulling the plug. Days later, the Denver Post, the largest daily in Paton's stable, has shipped 29 call-center jobs to Honduras. Why? It's a long story.
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Michael Roberts has written for Westword since October 1990, serving stints as music editor and media columnist. He currently covers everything from breaking news and politics to sports and stories that defy categorization.
Contact: Michael Roberts