Business

Eight Frontier Airlines Horror Stories That Mention Denver


In May, we told you about Frontier Airlines' awful customer-service performance in the Air Travel Consumer Report, issued by the U.S. Department of Transportation.

That same week, Frontier CEO Dave Siegel resigned his position — and while the carrier and some experts argued that the bad grade probably didn't prompt Siegel's decision to step down, the optics were lousy.

But not as terrible as the contents of FrontierAirlinesHorrorStories.com.

Other airlines have inspired websites or pages that denigrate them: Screwed by United and Delta Airlines Sucks are just two examples. But FrontierAirlinesHorrorStories.com is by far the most elaborate we found — and many of the accounts mention Denver, the airlines' base of operations.

Below, see the eight most recent visitor-posted tales that refer to the Mile High City. We make no claims for the veracity of the accounts. We share them mainly to indicate what a big job Frontier has before it in order to restore its once sparkling reputation.

Number 8:
We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that if there are less people in line, they would have enough time to ask an announcement. The ticket counter staff really weren't interested in answering questions or being helpful. Candy was so rude that I asked for another agent. I was told that it was Frontier policy to not help customers that another agent started to help. If that is your policy, it needs to be changed. Frontier, you are not doing me favor when I buy a ticket. I will pay the extra 50 bucks to fly on an airline that has a clue about customer service. Call Me, Frontier! Find out why I am canceling an already paid for flight in November and another in Jan. Find out why I will never fly Frontier again with my company. I fly one time every other month. Cancel my Early return number. Cancel my wife's early return number. Keep your eight dollar snack pack. It seems that any time anyone in the Frontier front office farts, it costs me 25 bucks. But when Frontier is performing below par, everyone just throws up their arms in confusion.

Number 7:
Flight delay from 6:55 pm departure to 12:20 am next day was falsely attributed by Frontier agents to "weather delay of incoming flight from Seattle." However, (1) Seattle flying weather was excellent all day. (2) Frontier website showed all Seattle-Denver flights arrived on time that day. (3) Frontier evidently switched the designated equipment (from incoming Seattle-Denver flight 140, arriving approx. 4:30 pm) to a different route, possibly one that did encounter a weather delay — and (4) made our flight wait for equipment from a later Seattle-Denver flight (142, which arrived at 11:30, approximately on time). Does it comply with DOT regulations to say that our flight was delayed by weather???

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Michael Roberts has written for Westword since October 1990, serving stints as music editor and media columnist. He currently covers everything from breaking news and politics to sports and stories that defy categorization.
Contact: Michael Roberts