Denver's homegrown airline, Frontier, was once a local darling.
Its local ties, funny animals and scrappy attitude gave people the alternative they needed a decade ago to United Airlines, which dominated the gates at Denver International Airport for a long time and pissed off just about everyone at one time or another with their notoriously bad service.
But Frontier, which is now owned by Indiana-based Republic Airways and is having trouble staying in business, has hit some turbulent times, and it reached a new low with this week's story about a pilot booting a Denver quadriplegic man off a Dallas-to-Denver flight.
According to a Reuters story:
A pilot with Frontier Airlines, denied a quadriplegic passenger from taking his flight stating there were safety concerns. John Morris, 24, had recently flown from Denver to Dallas for a family wedding with no issues. It was when he was trying to make his way home that the disabled passenger and his family were told the captain would not allow him to take his flight.
His mother states that when a flight attendant saw John strapped in, using a seatbelt extension to secure his legs and chest, she stated she would have to have the captain's approval. When the captain was informed of the situation, he explained that John would not be able to fly. Even after protests from John's family and other passengers seated around him, the airline called the police and three officers boarded the aircraft. The mother states the police were sympathetic, but did nothing because he was not posing a threat to the plane or passengers. John and his family were then removed by the airline.
Frontier has apologized and it allowed Morris to take the next flight out. It also said it is investigating the incident, but also said its pilot had good intentions.
Yes, and if his intention was to be a giant shmuck, he definitely succeeded.
Of course, he's not the airline pilot who's been an asshat recently. Check out these stories on a Southwest pilot who couldn't find any doable flight attendants and the United Express pilot who was just convicted of being drunk on a flight from Austin, Texas, to Denver.
Keep Westword Free... Since we started Westword, it has been defined as the free, independent voice of Denver, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Denver with no paywalls.