Letters to the Editor

United We Standby

Rise and shine: I am writing in regard to the July 20 Off Limits item about United Airlines -- the worst piece of "journalism" I have ever seen. It showed no professionalism or factual support whatsoever. Who knows why everyone loves to hate United so much? Is United really that bad? Do you realize that the other airlines at DIA have perfect on-time records because they only have a few flights a day? Continental, for instance, has about three or four flights a day out of Denver. Whoop-ti-do! If Continental makes those flights, it has a 100 percent on-time departure rate. If it misses one, it has a 66 or 50 percent on-time rate, which is worse than United's!

Let me remind you that the individuals who work for United are doing exactly the same thing as all of the other people in this country: They're trying to earn a living. They aren't some secret society trying to ruin your day. Do you think they come in early in the morning and plan who they are going to misconnect? I think not. They try their hardest, and if that isn't good enough, too bad. You want to fly another airline? Try it! It'll be exactly the same, and probably worse. As for Frontier Airlines, they are just another corporation trying to make money. They aren't some kind of airline martyrs! Wake up: Frontier is just another company, and it cares about its customers about as much as New Yorkers like rats.

Let's be real: Air travel isn't easy no matter how you do it!
J. Davis

Yellow journalism: Thank God for Westword. I read about your United Airlines horror-story contest -- as well as every other word in the July 20 issue -- while waiting for a United flight that was finally canceled about four hours after it was supposed to leave DIA. I'd enter the contest, except that I know I can't compete with the woman with a baby sitting next to me who'd already been bumped off two United flights and who'd run out of diapers hours before.
Joanie Martin
via the Internet

The final Frontier: I was disappointed to see the July 20 issue of Westword, which included the "What United Did to My Summer Vacation" contest, awarding the top story a round trip on Frontier Airlines. Although you noted that Frontier "has no official role in this contest," the spirit in which Frontier is represented is not consistent with our business philosophies or our culture.

Certainly, we appreciate your perspective regarding positive publicity for Frontier, but we prefer to earn positive publicity and our customers' loyalty by our own merit, not at the expense of another airline. Frontier has always stood for a fair and level playing field; however, United's sheer size alone doesn't constitute a fair comparison against a carrier of Frontier's size. For example, they operate some 2,400 flights each day to 135 destinations in 26 countries; we operate 112 system-wide flights to 21 domestics cities out of one hub. I'm not defending United's current operational issues -- not at all. In fact, in the spirit of fair competition, we are doing our best to convert any inconvenienced travelers into devoted Frontier customers. However, we prefer to win those customers over through positive means, not through a contest like the one your publication is conducting.

Please understand, while we appreciate Westword's mission and past support of Frontier Airlines, when Frontier is represented in a way that is inconsistent with what we stand for and how we do business, we feel an obligation to let you, and your readers, know.
Elise Eberwein
VP of Communications
Frontier Airlines

Editor's note: Okey dokey. Now that everyone is completely clear on the fact that Frontier Airlines has absolutely no connection with our "What United Did to My Summer Vacation" contest, there's still time to register to win a round-trip ticket on Frontier, Denver's homegrown airline that has no role -- official or otherwise -- in our pathetic publicity stunt. See for the sordid details.

What the Hill?

Last but not lease: Wow, a large one-bedroom apartment for $300? Sounds like a last-gasp hippie enclave to me, and Jeff Ball and his fellow evictees from 1234 East Colfax, profiled in Justin Berton's July 13 "The Hill Gets Steeper," are about to find out what it's like out here in the new Denver.

I recently saw the first apartment I had in Denver in the '70s, a two-bedroom at 63 Logan, going for $800. I paid $95. Okay, it was over two decades ago, but still. It seems that if you're not on the fast track (bumper-to-bumper SUVs in the house-office-shopping-recreation mode), there will soon be no affordable neighborhood to call home.

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