Spirit Airlines sucks hardest in new complaints survey, but Frontier's gaining fast

We recently told you about the annual Airline Quality Rating study, in which Frontier Airlines got hammered, particularly in the area of customer complaints.

Turns out, though, that another carrier -- Spirit Airlines, which wasn't included in the AQR report -- has generated more gripes than Frontier according to "The Unfriendly Skies," a new report from the U.S. PIRG Education Fund. But Frontier is gaining ground at an unflattering clip. See details, graphics and the complete report below.

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Michael Roberts has written for Westword since October 1990, serving stints as music editor and media columnist. He currently covers everything from breaking news and politics to sports and stories that defy categorization.
Contact: Michael Roberts