This past weekend we served a second helping of Sean Kenyon's list of the ten rudest things servers and bartenders do -- a list based on his almost thirty-year career in service. "What really gets to me is when people in my industry treat guests like they're doing the guests a favor by taking care of them," he says. "In my opinion, the hospitality starts with us regardless of the attitude or actions of our guests. It is our job to turn any poor treatment around; that's what we are here for." But apparently not at Olive Garden, according to one of the many readers who commented on this column.
Olive Garden true story...we were escorted to a table that had not been wiped down with a bar towel. It had visible food leavings on it when the hostess tried to seat us. I mentioned that the table had food on it and could someone please clean it before we sit. She took the edge of the menu and scraped the crud onto the floor, then tossed the menus on the table and walked off. I wrote a letter to both the manager and the corporate office...no response. We don't go to the Olive Garden any more.
What was your worst service experience at a restaurant -- Olive Garden or not? And to give customers equal time, read the "Ten rudest things customers do to make servers wish you'd never come into their restaurant."
Keep Westword Free... Since we started Westword, it has been defined as the free, independent voice of Denver, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Denver with no paywalls.