Business

Frontier gets hammered in latest airline quality study, finishes last in customer complaints

Despite sales and other changes in recent years, Frontier still likes to portray itself as Denver's hometown airline. But few will feel much hometown pride over the carrier's performance in the annual Airline Quality Rating study.

Frontier tumbled from the top ten (of fifteen total) in overall quality and finished dead last, by quite a margin, when it comes to customer complaints. Details, graphics and the complete document below.

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Michael Roberts has written for Westword since October 1990, serving stints as music editor and media columnist. He currently covers everything from breaking news and politics to sports and stories that defy categorization.
Contact: Michael Roberts