Comment of the Day

Reader: You'll Never Guess What Frontier Airlines Charged $20 For


Frontier Airlines has had a rough past few months.

First, there was an awful customer-service performance in the Air Travel Consumer Report, issued by the U.S. Department of Transportation.

That was followed by the resignation of Frontier CEO Dave Siegel.

And that's not to mention the complaints that continue to pop up on FrontierHorrorStories.com, from which we featured eight tales that mention Denver.


A Frontier pilot passionately disputed such tales — but that hasn't stopped passengers from sharing unhappy experiences. Here's one example.

Jan Strong writes:
Stopped flying Frontier last year when they decided to nickel and dime you for every single thing. Charged my 17 yo niece $20 to bring on a backpack because it was bigger than "purse size." Really? I have heard 2 horror stories like these as well — one from friends stuck in MEXICO. Rude service as well. Blech. Pay $50 more and go elsewhere.
Send your story tips to the author, Michael Roberts. For more memorable takes, visit our Comment of the Day archive.
KEEP WESTWORD FREE... Since we started Westword, it has been defined as the free, independent voice of Denver, and we'd like to keep it that way. With local media under siege, it's more important than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" program, allowing us to keep offering readers access to our incisive coverage of local news, food and culture with no paywalls.
Michael Roberts has written for Westword since October 1990, serving stints as music editor and media columnist. He currently covers everything from breaking news and politics to sports and stories that defy categorization.
Contact: Michael Roberts