Yesterday, we shared the results of the latest Airline Quality Rating study, and they weren't kind to Frontier, which tumbled from the top ten and finished dead last when it comes to customer complaints. Some readers were surprised by the low marks, others expected them -- and this commenter puts them into an interesting perspective.
A Chris Heismann writes:
Before everyone gets ragging on Frontier too badly, keep these points in mind: 1. The TSA still generates more complaints per 100k passengers than any airline - and that's just the documented ones. 2. Frontier is one of the only airlines to still have all inclusive ticket options -- and usually at a better price than adding in all the surcharges on a lower fare price. 3. Even in their peak months, Frontiers rate of complaints against them still indicates 99.9% of passengers don't feel the need to complain to the government about them. Even if each of those complaints represents a hundred more people who didn't bother, that still gives Frontier an A grade in the typical grading system. Remember, even straight students generally have a ten percent margin for error.
Send your story tips to the author, Michael Roberts.
For more memorable takes, visit our Comment of the Day archive.
Keep Westword Free... Since we started Westword, it has been defined as the free, independent voice of Denver, and we would like to keep it that way. Offering our readers free access to incisive coverage of local news, food and culture. Producing stories on everything from political scandals to the hottest new bands, with gutsy reporting, stylish writing, and staffers who've won everything from the Society of Professional Journalists' Sigma Delta Chi feature-writing award to the Casey Medal for Meritorious Journalism. But with local journalism's existence under siege and advertising revenue setbacks having a larger impact, it is important now more than ever for us to rally support behind funding our local journalism. You can help by participating in our "I Support" membership program, allowing us to keep covering Denver with no paywalls.