Yesterday, we shared the results of the latestAirline Quality Rating
study, and they weren't kind toFrontier
, which tumbled from the top ten and finished dead last when it comes to customer complaints. Some readers were surprised by the low marks, others expected them -- and this commenter puts them into an interesting perspective.
A Chris Heismann writes:
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Before everyone gets ragging on Frontier too badly, keep these points in mind: 1. The TSA still generates more complaints per 100k passengers than any airline - and that's just the documented ones. 2. Frontier is one of the only airlines to still have all inclusive ticket options -- and usually at a better price than adding in all the surcharges on a lower fare price. 3. Even in their peak months, Frontiers rate of complaints against them still indicates 99.9% of passengers don't feel the need to complain to the government about them. Even if each of those complaints represents a hundred more people who didn't bother, that still gives Frontier an A grade in the typical grading system. Remember, even straight students generally have a ten percent margin for error.
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For more memorable takes, visit our Comment of the Day archive.